Refund & Cancellation Policy
In an unlikely event that the customer has to return an item it should follow the below mention criteria:
1.The item should be returned within 4 calendar days from the date you receive it.
- In order to be eligible for return, the product should not be used and should be returned in the same condition as received with the original packaging.
- In the unlikely event that the Product is found defective/wrong item after opening the package, the product can be returned.
- In the unlikely event that the part is incompatible with bike - only part amount will be refunded (Please confirm part compatibility once with customer support)
- In the event that the customer wants to return for an improper reason, only part amount will be refunded (Extra shipping charges will be applied)
1.The items sent back by the clients are inspected; the clients are notified about the item being received by the Spares Company immediately; while the status of the refunding process is notified within 2 weeks of receiving the item.
2.If any item is missing from the order, the amount for the same part will be refunded or part will be dispatched within 48hrs after confirmation of customer.
3.If a refund is approved, then the amount will be credited to the client account within a 2 TO 5 days depending on the banking policy of the card issuer
The order can either be canceled by the client within 24 hours after placing it or before the shipping number is generated, whatever occurs first. (Rs.100 Return shipping charges will be applied if customer wants to cancel the shipped order)
Another unlikely event, if a wrong component is shipped or the component received is damaged, then the order can be sent back when the item sent by the company is received. If a refund is approved then the amount will be credited to the client account within a few days depending on the banking policy of the card issuer. A new order will have to be placed by the client for the correct product.
- SHIPPING RETURN/ REPLACING CHARGES
The company will be responsible for payment of the shipping cost when a product is approved for refunding. Shipping on replacement of the product is done by the Spares Company too.
- HOW TO RETURN A PRODUCT
Please raise a return request at firstname.lastname@example.org
The company will provide pick-up for the items that are intended to be returned.