✅ Return request within 4 days of delivery.

✅ Replacement available for damaged, defective, or wrongly delivered products.

✅ Customer ordered wrong part:

• ₹200 deduction for refund.
• ₹100 charge for replacement.

✅ COD refunds available only for damaged, defective, or wrong products delivered.

❌ No returns on used or installed products.

❌ No reimbursement for labor, mechanic, garage, or installation charges.

A return request must be raised within 4 calendar days of delivery.

Return Eligibility

• Unused and uninstalled product.
• Original packaging intact.
• All accessories, manuals and labels included.
• No customer-caused damage.

Valid Return Reasons

• Damaged product received.
• Defective product received.
• Wrong product delivered.
• Product found defective after opening.
• Compatibility issue with vehicle<./li>

Important: Please verify vehicle compatibility before placing an order.

Refund

• ₹200 processing and logistics charges will be deducted.
• Original shipping charges are non-refundable.

Replacement

• ₹100 replacement handling charges apply.
• Replacement will be processed after inspection of returned item.

Refund Allowed For

• Damaged product.
• Defective product.
• Wrong product delivered.
• Product unavailable and replacement cannot be arranged.

Refund Not Allowed For

• Wrong part ordered by customer.
• Incorrect vehicle details.
• Compatibility not verified.
• Change of mind.
• Used or installed products.

• Returned products undergo quality inspection.
• Refund status will be shared within 14 days of receiving the return.
• Missing items will be dispatched within 48 hours or refunded.
• Approved refunds are processed within 2–5 business days.
• Actual credit time depends on the payment provider or bank.

• Replacement requests must be raised within 4 days of delivery.
• Applicable for damaged products.
• Applicable for defective products.
• Applicable for wrong products delivered.

If the same product is unavailable, customers may choose to:

• Wait for stock replenishment.
• Select an alternative product.
• Pay or receive the difference in price.

General Non-Returnable Items

• Used products.
• Installed products.
• Products without original packaging.
• Products missing accessories, manuals or labels.
• Customer-damaged products.

Electrical & Electronic Parts

• ECU
• CDI Unit
• Sensors
• Relays
• Wiring Harness
• Voltage Regulators
• Electronic Control Components

• Orders may be cancelled within 24 hours of placement.
• Cancellation is allowed only before shipment processing begins.

If the order has already been shipped, return shipping charges of ₹100 may apply.

Shipping Charges Paid by Us

• Wrong product delivered.
• Damaged product received.
• Defective product received.

Shipping Charges Paid by Customer

• Wrong product ordered by customer.
• Compatibility issues.
• Customer-related return requests.

• Please verify vehicle compatibility before placing an order.
• Product images are for representation purposes and may vary slightly.
• No reimbursement will be provided for labor, mechanic, garage, towing, installation or related expenses.
• The Spares Company reserves the right to approve or reject return requests after inspection.