Refund & Cancellation Policy

  • RETURNS

    In an unlikely event that the customer has to return an item it should follow the below mention criteria:
    The item should be returned within 4 calendar days from the date you receive it. In order to be eligible for return, product should not be used and should be returned in the same condition as received with the original packaging. In the unlikely event that the Product is found defective after opening the package, the product can be returned. 

  • REFUNDS

    The items sent back by the clients are inspected, the clients are notified about the item being received by the Spares Company immediately; while the status of the refunding process is notified within 2 weeks of receiving the item.

  • CANCELLATIONS

    The order can either be canceled by the client within 24 hours after placing it or before the shipping number is generated, whatever occurs first.

  • REPLACE

    Another unlikely event, if a wrong component is shipped or the component received is damaged, then the order can be sent back when the item sent by the company is received. If a refund is approved then the amount will be credited to the client account with few days depending on the banking policy of the card issuer. A new order will have to be placed by the client for the correct product.

  • SHIPPING RETURN/ REPLACING CHARGES

    The company will be responsible for payment of the shipping cost when a product is approved for refunding. Shipping on replacement of the product is borne by the Spares Company too.

  • HOW TO RETURN A PRODUCT

    The company will provide a pick up for the items that are intended to be returned.