FAQ - Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions about orders, shipping, returns, refunds and genuine spare parts.

How do I get my queries resolved?
Email: support@thesparescompany.com
Phone / WhatsApp: +91 93735 08305
Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM
Does The Spares Company deliver products outside India?

Yes, we ship genuine spare parts worldwide.

  • Fill out the Export Inquiry Form
  • Email your requirements to support@thesparescompany.com
  • Contact us via WhatsApp or Phone
International Shipping Partners:
DHL Express & India Post (EMS)
How do I place an order?
  1. Select Brand, Vehicle, Model and Category.
  2. Search by Part Name or Part Number.
  3. Add product to Cart.
  4. Proceed to Checkout.
  5. Complete payment and place order.
How do I cancel an order?

Orders can be cancelled:

  • Within 24 hours of placing the order, or
  • Before shipment tracking is generated

Contact support for assistance.

I cancelled my order. When will I receive my refund?

Approved cancellation refunds are generally processed within 2–5 business days.

Actual credit timelines may vary depending on your bank or payment provider.

I created a return request. When will my product be picked up?

Pickup requests are generally scheduled within 2–3 working days depending on courier availability and location.

I created a return request. When will I receive my refund?

After the returned item is received and inspected:

  • Approval status is shared within 14 days
  • Approved refunds are processed within 2–5 business days
What products are eligible for return?
  • Return request within 4 calendar days
  • Product must be unused and uninstalled
  • Original packaging required
  • All labels, manuals and accessories must be intact
Do you offer product replacement?

Yes, replacement requests can be raised within 4 calendar days for:

  • Damaged products
  • Defective products
  • Wrong product delivered
Do you offer product exchange?

We do offer a direct exchange.

Customers may request a replacement (where applicable) or initiate a return as per our Return Policy.

How do I check my order status?
  • Email Notifications
  • SMS Notifications
  • WhatsApp Updates

You can also contact our support team for assistance.

What should I do if my payment fails?
  • Verify whether the amount was deducted
  • Retry after a few minutes
  • Contact customer support if the issue persists
What are the shipping charges?

Domestic Orders

  • Flat Shipping Charge: ₹200 per order
  • Additional charges may apply for oversized shipments
Domestic Shipping Partner:
Delhivery

International Orders

  • Shipping charges are paid by the customer
  • Charges depend on weight, dimensions and destination country
International Shipping Partners:
DHL Express & India Post (EMS)
How can I verify that a spare part is genuine?

Hero Genuine Parts

Locate the UPI (Unique Part Identity) code on the package and send the code via SMS to:

9266171171

TVS Genuine Parts

Scan the QR code printed on the packaging.

Genuine TVS parts redirect to the official verification platform:

advantagetvs.com

Honda & Royal Enfield Genuine Parts

Verify OEM packaging, labels, security markings and part numbers before installation.