FAQ - Frequently Asked Questions

How do I get my Queries resolved?

For any Queries, you can write to us on support@thesparescomany or call us on +91 93735 08305.

Does The Spares Company deliver products outside India?

Yes, we do deliver products outside India. For placing an international order, kindly contact our customer support team either via dropping a mail on support@thesparescomany or give us a call on +91 93735 08305.

How do I place an Order?

Follow these steps to place an Order:

1. Search your Part through the dropdown list or directly search your required part on the Search tab, either via part name or part number.

2. Once the part is identified, add it to the Cart and then complete the Order processing by clicking Checkout.

How do I cancel the Order, I have placed?

If you are registered user, you can cancel the Order by going to "My Account" page and cancel the Order.

If you are a guest user, you can contact our customer support team either via dropping a mail on support@thesparescomany or give us a call on +91 9373508352 and they will cancel your Order.

I have created a Return request. When will I get the refund?

Your refund will be initiated within 6-8 working days from the time of Order cancellation.

Note: In order to be eligible for Return, product should not be used and should be Returned in the same condition as received with the original packaging. Also, in the unlikely event that the Product is found defective after opening the package, the product can be Returned.

I have created a Return request. When will the product be picked up?

The pick up will be scheduled within 2-3 working days depending on the courier services and the distance.

Note: In Order to be eligible for Return, product should not be used and should be Returned in the same condition as received with the original packaging. In the unlikely event that the Product is found defective after opening the package, the product can be Returned.

What is Cancellation Policy?

The Order can either be cancelled by you within 24 hours after placing it or before the shipping number is generated, whatever occurs first.

I just cancelled my Order. When will I receive my refund?

Your refund will be initiated within 6-7 working days from the time of Order cancellation.

How do I place an exchange request?

We do not have any exchange policy. But if you wish to, you can Return the product within 4 calendar days from the date you receive it. In Order to be eligible for Return, product should not be used and should be Returned in the same condition as received with the original packaging. In the unlikely event that the product is found defective after opening the package, the product can be Returned.

How do I check the status of my Order?

An email notification or a text message is sent regarding the status of your Order.

What should I do if my payment fails?

You can contact our customer support either via dropping a mail on support@thesparescomany or give us a call on +91 93735 08305.

What are the shipping charges?

The shipping charges of the Order at The Spares Company are as follows: (For Domestic Orders)

- FLAT Shipping of INR 200 for all Orders.

*The delivery charges may be subject to change.

*For international Orders, the shipping will be borne by the customer.